Shipping Policy

Because we are a small company, please allow 2-3 business days for your order to be processed and shipped. For domestic shipments (Continental USA), please allow 2-6 business days after shipment for your package to arrive.

After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.

All shipping costs are determined upon location, type of shipping (standard, expedited, etc.) and weight of product. You may see estimated shipping costs when you are checking out.

All continental US orders over $75 USD will receive free standard shipping.

At this time we do not ship internationally. We only ship to USA residents.

After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.

If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at shop@purelynaturalapothecary.com with your order number if you believe your package won’t arrive to you.

Yes, we ship to Alaska & Hawaii.

We unfortunately do not ship to Canada at this time. Please sign up to our newsletter to be notified when we are able to ship internationally.

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to shop@purelynaturalapothecary.com, there is a chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at shop@purelynaturalapothecary.com if you’re in this situation

Our return policy is designed to ensure your satisfaction. Due to the nature of our small-batch, consumable products, we typically cannot accept returns for hygienic and safety reasons.

If a product doesn't meet your expectations, email us at shop@purelynaturalapothecary.com. We may offer refunds or credits for future purchases, giving you flexibility to explore other products.

We accept Visa, Mastercard, American Express, Discover, and PayPal.

If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal.